Zero tolerance to abuse

With the violent disorder we have seen across the country, we are reminding patients we have ZERO TOLERANCE approach to all and any abuse towards its staff, doctors or other patients. This could be physical, verbal, or online abuse.

GPs and other staff have the right to care for others without fear of being attacked, abused or treated badly in any way. To successfully provide our services a mutual respect between staff and patients has to be in place.

In order for the practice to maintain good relations with our patients we would like to ask all our patients to read and take note of the occasional types of behaviour we see that would be found unacceptable:

• Using bad language, swearing or shouting at practice staff.
• Any physical violence towards any member of our team or other patients.
• Verbal abuse towards the staff in any form, including shouting.
• Racial abuse, discrimination or sexual harassment will not be tolerated.
• Persistent or unrealistic demands that cause stress to staff will not be accepted. Requests will be met wherever possible and explanations given when they cannot be met.
• Being perceived to bully a member of staff to obtain something.
• Causing damage/stealing from the practices premises, staff or patients.
• Obtaining drugs and/or medical services fraudulently.

All of our staff aim to be polite, helpful and sensitive to all patients’ individuals’ needs and circumstances. We would respectfully remind patients that very often staff could be confronted with a multitude of varying, and sometimes difficult tasks and situations, all at the same time.

Please note, aggressive behaviour, be it physical, verbal or online, will not be tolerated and may result in you being removed.