Bilborough Medical Centre and Assarts Farm Medical Centre are now managed and operated by Nottingham City GP Alliance. This change of management commenced on 1st April 2019.
We are currently accepting new patients and are working hard to increase the number of appointments we offer. This is in line with our commitment to provide an excellent service to the communities of Bilborough and Nuthall.
We are situated at two sites, one in the centre of Bilborough and one within the Mornington Crescent estate in Nuthall. Patients living in the surrounding area can come and register with us.
We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.
Our dedicated team is here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. Our interactive website also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or book or cancel an appointment. Our patients can also access additional appointments at the GP+ service in Nottingham city centre.
Partners in Care
Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.
We have car parks at both sites and our buildings are friendly towards those of our patients who have a disability including automatic doors at the main entrance and disabled toilet facilities We also have baby changing and feed rooms and a wheelchair is available for use on request. Externally there are dedicated parking facilities for the disabled and young families. Within our Waiting Area at Bilborough Medical Centre there is a designated Children's play area. Bilborough Medical Centre is very well served by public transport; it is located adjacent to the 'Bracebridge Drive Shops' bus stop.
Please be advised due to technical issues in the building it may take us longer than usual to answer your calls today (Monday 9 November 2020) We apologise for any inconvenience this causes. We hope to resume normal service very soon.
Latest Government advice
We understand that with the announcement of a new lockdown there are going to be a number of patients concerned about the situation, especially those in very vulnerable risk groups and also those with children attending educational settings. The current government advice about high-risk groups is available here. A further update is expected on Monday 2 November. It is expected that the Government will write to patients who were previously classified as Clinicically Extremely Vulnerable. GPs at our practice have no additional information about the current situation and are unable to help with requests for COVID-related sick notes or other letters relating to COVID.
We appreciate there are concerns around children attending school at this time, especially if a household has extremely vulnerable members. As a practice, we are very sorry, but decisions about children attending school are not ours to make. should you have a concern about your child's welfare in school please contact the local authority or your child's school.
Face covering exemption letters
Government guidance regarding exemptions suggests there is no requirement for an individual to produce evidence of exemption, such as a letter from a GP and therefore should be sufficient for an individual to self-declare this. In these circumstances, it is not a medical reason that requires a written letter from the GP for those who do or do not, fall under the list of exemptions.
Guidance on specific circumstances is available here: gov.uk/…/coronavirus-covid-19-safer-travel-guidance-for-pas…
Nottingham City Transport provides clear guidance on wearing face coverings during travel. As do The Tram.
GPs will continue to ensure that the healthcare needs of their patients continue to be met in accordance with NHS and Government guidance.
Both travel companies provide journey assistance cards, to help convey if you are exempt from wearing a face covering.
We hope that this guidance provides some reassurance for patients on this issue.
Face coverings to be worn when visiting the practice
It is our priority to ensure that all patients and staff are safe when visiting, or working, in the practice. To minimise risk, we ask that all patients who have an appointment are wearing a face-covering when they come into the practice. The face-covering must cover your nose and mouth. If you are unable to do this, please contact the reception team. Thank you for your cooperation.
The NHS in Nottingham and Public Health England (PHE) are well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to protect patients, our community and NHS staff while ensuring as many services as possible are available to the public.
If you have symptoms associated with Coronavirus including a new continuous cough, or a high temperature, or loss of taste or sense of smell, you are advised to stay at home for 7 days.
Please do not book a GP appointment or attend our GP practice.
If you live with other people, they should stay at home for at least 14 days, to avoid spreading the infection outside the home. After 14 days, anyone you live with who does not have symptoms can return to their normal routine.
But, if anyone in your home gets symptoms, they should stay at home for 7 days from the day their symptoms start. Even if it means they're at home for longer than 14 days. The most up-to-date public guidance is always online at www.nhs.uk/coronavirus
If your symptoms are serious or get worse, NHS 111 has an online coronavirus service that can tell you if you need further medical help and advise you what to do.
Only call 111 direct if you are advised to do so by the online service or you cannot go online.
Information about Coronavirus in easy read format has been created by Photosymbols.
There is information about Coronavirus available in British Sign Language available on NCGPA's website.
Outside normal surgery hours (evenings, weekends and bank holidays) emergency cover for the practice is provided by NEMS Community Benefit Services Ltd Out of Hours service. The Out of Hours service provides medical care for patients that do not need Emergency Department Care. It is a service that is led by a range of clinical staff such as GPs, Nurses, Advanced Nurse Practitioners and Emergency care Practitioners.
This service is for problems that cannot wait until the next available surgery. You will be required to provide full information about your problem and will be expected if required to attend Platform One Practice (based on Station Street, Nottingham) if necessary. Advice may also be given if attending for a face to face appointment is not deemed to be required.
During out of hours you should telephone the practice and instructions will be provided on how to contact NEMS.
For other general medical advice you can always contact the NHS 111 service if you urgently need medical help or advice but it is not a life-threatening situation.
The surgery will be CLOSED on the following BANK HOLIDAYS:
Friday 25th December – Christmas Day
Monday 28th December – Boxing Day
#HelpUsHelpYou Repeat medication requests take us slightly longer to process when there's been a Bank Holiday. Remember to plan ahead!
EVENING AND WEEKEND APPOINTMENTS NOW AVAILABLE
Patients registered at this practice can now access additional routine appointments at our new city centre NHS service, GP+ Nottingham City. Speak to our reception team to book.
YOUR DATA MATTERS!
Information about your health and care helps us to improve your individual care, speed up diagnosis, plan your local services and research new treatments. In May 2018, the strict rules about how this data can and cannot be used were strengthened. Click here to find out more.
To book and cancel appointments, view a summary of your record, order prescriptions and keep us up to date with your details, sign up for SystmOnline.
To sign up, bring photo ID when you next come in and ask reception to set you up. Parents can also be setup to have access for their children.
(Site updated 02/12/2020)