Practice News

phones
27th Jun

Phone Line Maintenance - Tuesday 28th June 2022

We expect there to be disruptions to our phone line on the Tuesday 28th June as we are changing telephone providers.

We will keep you updated on any issues with the phones and calling in to reception, but we hope there won't be too many issues.

 

If you are needing urgent medical advice, and cannot get through to the practice on this day, please visit NHS 111 or call 111.

 

Thank you in advance for your understanding.

QR
27th Jun

Have your say! - BACHS PCN Patient Survey

As a patient at Bilborough Medical Centre, the BACHS Primary Care Network (PNC)* want to understand your views on what a healthy lifestyle means to you, as well as learn how you can access GP services more effectively, to help improve these areas for you!

Please take a moment to complete this survey to share your comments and feedback - https://forms.office.com/Pages/ResponsePage.aspx?id=slTDN7CF9UeyIge0jXdO45Q8A3NbYeZDpnpYIVfDOclUNkZBWkcxOVZVVVNRSkI2MjNTODJBRElBTi4u

*Bilborough Medical Centre sits within the BACHS PCN which is a group of GP practices and other local organisations/groups that are located in the same area of the city, and work collaboratively to support the communities health care. BACHS covers Bilborough, Beechdale, Aspley, Cinderhill, Hyson Green and Strelley.

phones
20th Jun

Longer than average wait times (20th June 2022)

Due to staff absence we only have one of our reception team available to answer the phones this morning. We are working as hard as we can to help you, but please bear in mind when calling the practice that there may be a longer than average wait time.
 
If non-urgent we ask that you call later in the day to make sure everyone can receive the best care.
 
Thank you for your understanding. 
userway
9th Jun

Our Userway Widget is currently unavailable

Our website currently isnt displaying the Userway accessibility widget (meaning that some may find it more difficult to navigate our site). We have informed our website developers, and hopefully they will be able to resolve this issue quickly. 

If you, or somebody else you know, is stuggling to access our website, please contact the practice and they wil be able to help you find the information you need. 

We are sorry for any inconvinience caused. 

staff
4th May

Ongoing Staff Shortages

We are still experiencing ongoing staff shortages within the practice, which is impacting us being able to open both Bilborough Medical Centre and Assarts Farm Medical Centre adequately.
 
You can check our up to date opening times on the website here (but please be aware these are subject to change at late notice)
 
The team are working very hard to resolve this, and apologise for Assarts farm periodic opening times for the foreseeable.
 
Thank you very much for your patience and understanding.
AFMC
29th Mar

The provisional opening hours for Assarts Farm Medical Centre weeks of 11th April - 22nd April

Monday 11 April - Closed

Tuesday 12 April- Open all day (8am-6:30pm)

Wednesday 13 April - Closed

Thursday 14 April - Open all day (8am-6:30pm)

Friday 15 April- bank holiday

 

Monday 18 April- bank holiday

Tuesday 19 April- Open all day (8am-6:30pm)

Wednesday 20 April- Closed

Thursday 21 April - Open all day (8am-6:30pm)

Friday 22 April- Open all day (8am-6:30pm)

 

Please be aware that these times are subject to last minute changes as we move staff to ensure the practice can run safely.
 
If you are a patient at Assarts Farm you can call 0115 9292 354 to speak to a member of the team at Bilborough Medical Centre and any appointments will be at Bilborough Medical Centre, 48 Bracebridge Drive, NG8 4PN.
 
As always, thank you for your understanding and cooporation.
ill
21st Mar

Staffing levels

Your general practice team are here for you.

Locally the number of people testing postive for Covid is on the rise and we have an increase in staff absence, both admin and clinical, as a result.

Our practice(s) are still open and continuing to provide services as we have done throughout the pandemic. But, we may take longer to answer the phone than we would like, or we may need to cancel/reschedule appointments if our staffing levels reduce. Please be assured we are working to ensure impact on patients is mimimised wherever possible. 

When calling the practice the reception team will ask you questions to make sure you get an appointment with the most appropriate person for your needs. Our teams are working hard cover absence and we are working at a reduced staffing level, please be patient.

If you are unsure if you need a GP appointment you can call NHS111, or visit 111.nhs.uk

Alternatively, you can visit the local pharmacy for clinical advice on minor health concerns.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

AFMC
10th Mar

Assarts Farm Medical Centre - Closed due to staff illness

Due to staff illness we will be unable to open our Assarts Farm site from Wednesday 16th to Friday 18th March 2022 - We will be assessing the staffing availability at Assarts Farm frequently and will keep you updated as soon as we can.
 
If you are a patient at Assarts Farm you can call 0115 9292 354 to speak to a member of the team at Bilborough Medical Centre and any appointments will be at Bilborough Medical Centre, 48 Bracebridge Drive, NG8 4PN.
 
We apologise for any inconvenience caused, thank you for your consideration.
covid
22nd Feb

'Living with COVID' Government response

We don't yet know what the guidance will be for primary care in response to the new 'Living with Covid' reponse, therefore until this is confirmed, please can you continue to:

 

-Wear your mask in the surgery

-Keep distance when in the surgery 

-Arrive no longer than 5 minutes before your appointment time

-Avoid attending for routine care when you have COVID

-Tell us if you have COVID symptoms, or are COVID positive when you have an appointment

 

That way we can keep all patient safe - including those who cannot be vaccinated or whose immune systems are weak.

travel
6th Jan

COVID-19 Travel Advice

It is not our policy to issue COVID-19 certificates for international travel purposes, this includes 'fit to fly' letters for COVID-19.

 

Travel advice is changing very rapidly, therefore it is recommended that you check the government website as it gives the most up to date information on what you will need to do when planning to travel abroad. Click this link to be taken to the Government website - https://www.gov.uk/guidance/travel-abroad-from-england-during-coronavirus-covid-19

jan22-
5th Jan

January 2022 Newsletter

Click here to view our January 2022 practice newsletter!

update
23rd Dec 2021

Assarts Farm Temporarily Closed

Due to staff absences we will need to temporarily close our Assarts Farm site. We will be reviewing after one week, and will keep you updated with any changes.
 
Any patients at Assarts Farm can instead call 0115 9292 354 to speak to a member of the team at Bilborough Medical Centre and any appointments will be at Bilborough Medical Centre, 48 Bracebridge Drive, NG8 4PN.
 
We apologise for any inconvenience caused, and hope we can reopen the site as soon as possible.
Thank you for your consideration at this very busy time!
stub it3
1st Oct 2021

Stoptober

Are you stopping smoking for Stoptober? 

There are resources available to help you throughout your quit attempt to make sure you can make it through Stoptober without smoking - www.nhs.uk/better-health/quit-smoking/

If you have been inspired by Stoptober but feel you may need some extra support, as a resident of Nottingham city you are ale to access Stub It! stop smoking service. For more information visit - www.ncgpa.org.uk/stub-it

face covering
14th Sep 2021

Please continue to wear a face covering when in the practice

Although the government guidelines have changed, it is our priority to ensure that patients, visitors and our staff are kept healthy and safe during their time in the practice. We therefore ask that all those in the  practice continue to wear a face covering; and for it to be covering both the mouth and nose. We understand some exemptions apply, if this is appliciable, please speak to the reception team.

Thank you in advance for your consideration and cooperation. 

newsletter
14th Sep 2021

September 2021 Newsletter

Click here to view our September 2021 practice newsletter!